Founded in Belgium in 2004 and headquartered in Bucharest, Romania, Conectys is a global Business Process Outsourcing (BPO) that delivers services from 12 sites across the globe (plus Work from Home), operates in 35+ languages, and has over 3,400 dedicated employees. Conectys provides outsourced customer experience (CX), content moderation, and digital solutions such as AI and Robotic Process Automation (RPA) to hyper-growth companies. We co-create and co-strategize scalable, flexible, cost efficient and digital first solutions.
Conectys is big enough to be safe, knowledgeable and experienced, yet nimble, responsive and entrepreneural.
Customer Experience Outsourcing in 35+ languages, 24/7, offshore and nearshore
Conectys offers Call Center, Contact Center and Customer Experience outsourcing services to a multitude of clients in sectors ranging from High Tech, Telecommunications, Entertainment, Travel and Hospitality, Social Media, Gaming and Governement. We customise our solutions based on Client needs, blending smart location selection from a talent access and cost perspective, with carefully engineered customer voyage straties, enhanced by digital technologies. Conectys has collected over 12 Industry Awards in the customer support outsourcing space.
Content Moderation Outsourcing in 35+ languages, 24/7, offshore and nearshore
Our multicultural and multilingual content moderation outsourcing teams monitor your online platforms, flag, and address inappropriate content according to your brand and social safety guidelines, thus ensuring an optimal online experience for your user communities and for all netizens. Conectys keeps your brand safe while not sacrificing speed in the content moderation process. Our teams moderate millions of pieces of content each month.
Our clients come from a variety of industries including social media, gaming, e-commerce, and hospitality.
Digital Transformation Services
We help clients with cost and process optimization by developing and deploying RPA (Robotic Process Automation), Conversational AI, and Chatbots. Rather than viewing automation possibilities as a “silver bullet” for all revenue and process ills, we work with your team to see what processes make the most sense as automation targets. We then design the right bot structure for that to happen based on our market leading technology partners such as UIPath, Microsoft and Google..
Additionally, Conectys markets its own Customer Relationship Management Platform: ConectysOS. ConectysOS is a powerful solution with specific strengths in real-time customer insights (NPS, CSAT, CES, FCR) in an omnichannel (voice, email, messaging, conversational AI) environment.