e-Commerce Talks
2021-05-27
Join eCommerce Talks – First mile to last mile, a journey towards excellent customer experienceThursday, May 27th, between 10:00 a.m -12:00 p.m EET, Intermodal&Logistics magazine invites you to join eCommerce Talks, a new webinar in the series of events Industry Tomorrow.

Today’s consumers have a whole world of choice at their fingertips, and with the ability to quickly shop around it’s more important than ever that retailers are in tune with their customers’ needs.

eCommerce Talks brings together a panel of experts and addresses hot topics about what makes or breaks the customer journey, from the first mile, and building strong partnerships with your suppliers down to the last mile, when the product is delivered to your customer’s door!

Speakers: Frederic Lamy, CEO, Leroy Merlin Romania Dragana Krstic, General Manager Romania, Croatia, Bulgaria Under Armour Pijus Makarevicius, CEO, Furniture1 Sînziana Pardhan, Managing Director, P3 Romania
ModeratorAndrei Brinzea, Partner Land & Industrial Agency, Cushman & Wakefield Echinox
Register here : https://docs.google.com/forms/d/e/1FAIpQLSemPXrKGCmeKioTRwhg1QUh9KHz0xox3PxcedYgPsP63Vtz-g/viewform
A study by Oracle found that 89% of customers begin business with a competitor following a poor customer experience. This shows that one bad experience can lead even the most loyal of customers to turn their back on a brand, and public complaints over social media can put off other potential buyers.

Learn from our speakers what is their approach, their plan and strategy in order to keep their customers happy and grow their business. What strategies do they use, what technologies, and how do they improve their first and last mile?
Discussion subjects: Key customer behavior changes that impact retail and ecommerce How retailers and e-commerce businesses adapted their strategies to respond to consumers’ demands? Gaps hindering the first mile – managing a supplier retailer partnership in difficult times Creating efficiency in the last mile Technology and its increasing role in helping companies grow, be more profitable and improve customer satisfaction The role of a warehouse in helping e-commerce businesses delivering excellent customer experience Tools for building and improving an exceptional customer experience – best practices.
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